Return & Refund Policy

Eligibility  
We apologize if the item you received was defective or damaged. You can return or exchange an item within 48 hours of receiving it by contacting our customer service team. If you receive an incorrect item, please contact us immediately, and we will arrange a return or exchange. Items that are returned must not have been damaged or worn. For a successful return, all labels, packaging, and invoices must be retained. In the event that any of these items are missing, returns may not be processed. If your item does not arrive in original condition or is missing parts, please contact our support team within 48 hours. 

Return Process  
You can initiate a return by contacting our customer support team. They will provide you with specific instructions and guide you throughout the process. Upon receiving the returned item and verifying its condition, we will process the refund or exchange within 5-7 business days.   

Exceptions / Non-Returnable Items 
If the product is perishable, such as flowers, plants, or personal items made to order, we cannot accept returns. Once you have viewed or downloaded digital products like e-books or software, you cannot return or refund it. Each of these categories has specific exceptions that you will be informed of during the purchase process. 

Return Shipping  

The user is responsible for shipping costs in the event of a return. If there is an error on our part, we will happily cover the return shipping costs. 

Refund Method   

Refunds will be processed using the original payment method used for the purchase. Your refund will be processed within 5-7 business days after our team receives and inspects your returned item.  

Contact Us  

Feel free to reach out to us, if you have any queries or concerns regarding our Return and Refund Policy.  

zoomhireitpvtltd@gmail.com